Palmslide — Terms of Use

Version: 1.0
Effective date: 17 October 2026
Türkçe sürüm: https://palmslide.kratsonline.com/kullanim-sartlari

These Terms of Use (the "Terms") govern your use of the Palmslide mobile game (the "Game"). By downloading or playing the Game you accept these Terms. If you do not accept them, please do not use the Game and delete it from your device.

How your personal data is processed is explained in our Privacy Policy: https://palmslide.kratsonline.com/privacy

1. Who we are

The Game is developed and published by Hatice Gücük – KRATS YAZILIM FAALİYETLERİ (sole proprietorship) (publisher name in the stores: KRATS YAZILIM; "we", "us").

• Address: Akarca Mah. 313 Sk. Dimlioğulları Apt. No: 18/1 B Blok Kat: 3 Daire: 8, Anamur / Mersin
• E-mail: support@kratsonline.com
• Registered e-mail (KEP): hatice.gucuk@hs03.kep.tr
• Tax office and no.: Anamur Vergi Dairesi – 4120238564
• Web: https://kratsonline.com

2. Who may play

The Game is for players aged 13 and over. If you are under 18 (or under the age of majority in your country), you should use the Game, and in particular in-app purchases, with the permission of a parent or guardian. We recommend using the parental controls of the App Store and Google Play to limit purchases on children's devices.

3. Licence to use the Game

Provided you comply with these Terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to use the Game for personal, non-commercial purposes on devices that you own or control. You do not acquire ownership of the Game or its content; you are only granted a right of use.

If you downloaded the Game from the Apple App Store, your licence to use the Game is granted under Apple's Licensed Application End User License Agreement (Standard EULA, https://www.apple.com/legal/internet-services/itunes/dev/stdeula/), which is an agreement between you and us. These Terms add rules specific to the Game. Where these Terms and the Standard EULA conflict on the limitation of liability or the governing law, the Standard EULA prevails for App Store users.

If you downloaded the Game from Google Play, the Google Play Terms of Service (https://play.google.com/about/play-terms/) also apply.

4. Virtual items: coins and stars

The Game has two virtual items:

• Coins: used for in-game conveniences such as hints, "Remove", or an extra life. They are earned in the Game, for example from levels, daily rewards, the return bonus and rewarded ads, or obtained through in-app purchases.
• Stars: earned by completing levels and from some daily rewards, and used to build the cafe. Stars are never sold.

The following applies to virtual items:

• Coins and stars are not real money and have no cash value; they cannot be exchanged for money, goods or services outside the Game, transferred to another player or account, or sold. Purchased coins are refunded only where the store grants a refund for the purchase or the law requires it (Section 5).
• You have no ownership of virtual items; you have a licence to use them within the Game under these Terms.
• Under the Game's rules one virtual item may be converted into another (for example, leftover stars being converted into coins when the last cafe area is finished).
• To keep the Game balanced, we may change the coin prices of items and the reward amounts through updates or remote settings. Such changes are made for game balance, apply to all players in the same way and do not reduce coins already added to your balance.
• Your game progress and coin balance are stored on your device. We do not offer cloud saves and do not keep a copy. Your device's own backup or transfer features (for example iCloud or Google backup) may include the save file; we have no access to it. If no such backup is restored, deleting the Game, clearing its app data or switching devices loses your progress, stars and coins, and we cannot recover them. Permanent purchases (ad removal) come back with "Restore purchases" in Section 5; coins do not.

5. In-app purchases

Purchase and payment. In-app purchases are made through the Apple App Store or Google Play and are subject to the terms of the relevant store. The store takes the payment; prices are shown in the currency displayed by the store and include taxes where applicable.

Products.

• Coin packs (consumable): once the purchase is confirmed, the coins are added to your balance and are used up as you spend them.
• Remove ads (permanent): turns off interstitial and banner ads. Rewarded ads remain available for those who want to watch them, because watching them is your choice.
• Starter pack (permanent): includes ad removal together with a set amount of coins. It is offered from level 8 and the offer is shown for 24 hours. The offer is tracked only on your device, so it may be shown again, for example after you reinstall the Game.

Delivery. Your purchase is delivered once it has been confirmed by the store and our purchase verification service. The same purchase is never processed twice. If delivery is delayed because of the internet connection or the store, simply reopen the Game or write to support@kratsonline.com with your support ID.

Restoring purchases. The "Restore purchases" button on the Game's Settings and Shop screens restores permanent purchases (ad removal; the ad-removal right in the starter pack) made with the same Apple ID or Google account on a new installation or device. Consumable coins, including the coins in the starter pack, cannot be restored once they have been used or the data on the device has been erased.

Right of withdrawal and refunds. We do not run the checkout: the purchase is made through the store, which handles withdrawal and refunds under its own terms and applicable law. Where the law allows, the right of withdrawal ends once the digital content has been delivered (in Turkey under Art. 15(1)(ğ) of the Distance Contracts Regulation; in the EU, with the consent and acknowledgement you give at the time of purchase). Refund requests are decided by the store; we cannot issue refunds ourselves:

• App Store: https://reportaproblem.apple.com
• Google Play: https://support.google.com/googleplay/answer/2479637

If a purchase is refunded or its payment is reversed, the rights granted with that purchase (for example ad removal) may end. Your rights under the mandatory consumer law of your country remain unaffected.

6. Ads

The Game is free and supported by ads. Watching rewarded ads is optional; the reward is granted when the ad network confirms that you have earned it (usually after the ad has been watched to the end). We do not guarantee that ads will always be available; if no ad is available, the related reward may not be obtainable at that moment. Advertisers are responsible for the content of their ads. Personal data processing related to ads is explained in our Privacy Policy.

7. Acceptable use

When using the Game you agree not to:

• use cheats, modified ("modded") versions, automation tools or bots;
• modify the save file or game data manually or with tools; change the device clock to obtain rewards or advantages;
• exploit bugs in the Game to your advantage (if you find a bug, please report it to us);
• try to circumvent ads, purchase verification or other protection measures;
• use fraudulent or unauthorised payment methods, or request unjustified refunds or chargebacks;
• copy, modify, reverse engineer, decompile or distribute the Game, except where expressly permitted by applicable law;
• use the Game for unlawful purposes or in a way that infringes the rights of others.

If you break these rules, we may, where technically possible, cancel advantages obtained in this way (for example coins obtained through a bug). In serious cases your licence may end (Section 12).

8. Intellectual property

The Game's name, logo, code, graphics, sounds, music, texts and all other content belong to us or our licensors and are protected by intellectual property law. Third-party content (such as fonts and sound effects) is used under its respective licences. All rights not expressly granted in these Terms are reserved.

9. Updates and ending the Game

We may update the Game and add, change or remove features. Some updates may be required to keep playing. We do not guarantee that the Game will work without interruption or errors on every device or at all times.

If we decide to remove the Game from the stores or stop supporting it, we will, where possible, announce this at least 30 days in advance in the Game or on the store page, and we will stop selling coin packs from the date of the announcement. Removing the Game from the stores does not by itself stop the copy installed on your device from working: your progress and coins stay on your device and remain usable there. Features that depend on online services (ads, purchases, restoring purchases, remote settings) may stop working. Your rights under mandatory consumer law remain unaffected.

10. Disclaimer of warranties

To the fullest extent permitted by law, the Game is provided "as is" and "as available". We give no express or implied warranty that the Game will meet your needs or be uninterrupted, error-free or free of viruses. This section does not affect your statutory rights as a consumer that cannot be limited by contract.

11. Limitation of liability

To the extent permitted by law:

• we are not liable for indirect damages or loss of profit;
• we are not liable for the loss of game progress or virtual items that results from deleting the Game, clearing its data, switching devices or modifying the save file. This does not apply where the loss is caused by a defect in the Game or by our fault; in that case, contact us with your support ID, and your statutory rights (for example under Turkish Consumer Protection Law No. 6502) apply;
• our total liability to you for any reason is limited to the total amount you paid for in-app purchases in the Game during the 12 months before the claim arose.

These limitations do not cover our liability for wilful misconduct or gross negligence, our liability for death or personal injury, or any other liability that cannot be limited under the Turkish Code of Obligations, Law No. 6502 or the mandatory law of your country.

12. Termination

You can stop using the Game at any time by deleting it from your device. Your licence may end if you seriously breach these Terms. When the licence ends you must stop using the Game. Provisions that by their nature should survive termination (intellectual property, disclaimer of warranties, limitation of liability, governing law) remain in effect.

13. Changes to these Terms

We may change these Terms for valid reasons, such as changes in the law or in store rules, new or changed features of the Game, or security. We will announce significant changes in the Game or on the store page at least 30 days before they take effect. If you do not agree with a change, you can stop using the Game and delete it before the change takes effect; if you keep using the Game after that date, the new Terms apply to your further use. Changes required by law, or changes that are only in your favour, may take effect immediately. Changes do not retroactively affect purchases you have already made to your disadvantage.

14. Additional terms for Apple

If you downloaded the Game from the Apple App Store, Apple is not a party to these Terms and has no obligation to provide maintenance or support services for the Game. Your licence to use the Game is governed by the Standard EULA (Section 3). You can reach us with questions and complaints using the contact details in Section 1.

15. Governing law and disputes

These Terms are governed by the law of the Republic of Turkey.

• Consumers in Turkey: For disputes below the monetary limit announced each year, you must apply to the Consumer Arbitration Committee (Law No. 6502, Art. 68). For disputes above that limit you can bring proceedings at the Consumer Courts; before filing a case, applying to a mediator is generally a precondition (Art. 73/A). You may apply to the committee or the court at your own place of residence.
• Consumers in other countries: If you live in the EEA, the UK or another country, the mandatory consumer protection rules of your country of residence and your right to bring proceedings in the courts of that country remain unaffected.
• Other disputes: For disputes with persons who are not consumers, the courts and enforcement offices of the courts and enforcement offices of Anamur (Mersin, Türkiye) have jurisdiction.

If a dispute arises, we kindly ask you to write to support@kratsonline.com first; we can solve most problems quickly. This does not replace or delay the routes above.

16. Miscellaneous

• If any provision of these Terms is held invalid, the remaining provisions stay in effect.
• Our failure to exercise a right does not mean that we waive it.
• We may transfer our rights and obligations under these Terms to another person who takes over the Game, provided this does not reduce your rights. You may not transfer your rights under these Terms.
• These Terms exist in Turkish and English; if they conflict, the Turkish version prevails.

17. Contact

Hatice Gücük – KRATS YAZILIM FAALİYETLERİ (sole proprietorship)
Akarca Mah. 313 Sk. Dimlioğulları Apt. No: 18/1 B Blok Kat: 3 Daire: 8, Anamur / Mersin
support@kratsonline.com